FAQ

Frequently Asked Questions

 
  • Who can use the Coupon?
    The service is available only for individuals who are eighteen (18) years of age and above. Migoda.com is relying on your truthfulness that you are at least 18 years of age.

  • What about children?
    As a rule, the children can of course participate in the journey. Children in the Migoda program are treated for Coupon redemption and meal package as adults.

  • What about pets?
    We are the specialized partner for traveling with dogs and have only pre-screened hotels - where dogs and their owners are welcome. The Hotel can charge a fee for your pet that you will have to pay at the Hotel. In the hotel description section you will see the daily rate to be paid for your pet.

  • What does the Coupon contain?
    The hotel Coupon grants 1 night for 2 people in a double room in a Migoda partner hotel with a meal package purchase. Choose from our pre-selected hotels categories and enjoy your stay.

  • How long is my Coupon valid?
    Your Coupon is valid 18 months after registering the Coupon(s) on our website - www.migoda.com.

  • Do I have to use my Coupon before it expires?
    Yes, you have to use your Coupon within the 18 months of validity. Should you be slightly over your expiration date you can get in contact with our customer service team to possibly prolong your Coupon for usage. Please send an email to [email protected].

  • How can I use my Coupons?
    Visit migoda.com and login using your e-mail address and password. If you are a first time website visitor you will need to also provide further details to register your Coupon(s).
    Once logged in, you will be able to view the numerous hotels to choose from for your night over to redeem a Coupon. When you picked your chosen hotel and identified that the dates are available, you can then follow the instructions for reservation. Within a 48 hour time frame you will receive a response from the hotel. If the hotel accepts you will receive a confirmation overview and you will be guided to the payment section. You have 48 hours to make the payment for the meal package or reduced room rate offer provided by the hotel to secure your booking and complete your trip. If you don’t pay within 48 hours, you will lose your booking and you will have to start your booking process all over again. It can happen that availability has changed and the hotel no longer accepts your desired dates.

  • Can I check availability before I use the Coupon?
    After having registered your Coupon(s) you can indulge into finding your favorite destination amongst our partner hotels, whilst you can view their available dates.

  • Do I need to choose a date or location before I redeem the Coupon?
    Yes! For a confirmed booking you have to choose a hotel with your desired dates.

  • Is the Coupon also usable for single occupancy?
    Singles can also use the Coupon.You will be charged one full Coupon as well.

  • My Coupon code does not work. What do I do?
    If your Coupon code does not work please check if the Coupon sequence number was entered correctly or check if the Coupon might have already expired.

  • I have lost my Coupon. What can I do?
    Since we did not issue the Coupon to you, there is nothing we can do.
    In this case you will have to turn to the company that gave you the Coupon.

  • Can I transfer my Coupons to another person?
    Yes you can and we will be happy to assist you doing that! Please send us a message to [email protected] with your details (Name, Surname, gender, birthdate) your number of Coupons you would like to transfer to another person and of course that other persons name. We be in contact with you confirming the transfer.

  • Can I extend my Coupon?
    Generally we only accept Coupons that haven’t expired yet. However if your Coupon is just a little over the expiration date we will accommodate your Coupon extension to leave you a happy MIGODA Fan!

  • I have a Coupon. How do I make my booking?
    Visit migoda.com and login using your email address and password. If you are a first time website visitor you will need to also provide further details to register your Coupon(s).
    Once logged in, you will be able to view the numerous hotels to choose from for your night over to redeem a Coupon. When you picked your chosen hotel and identified that the dates are available, you can then follow the instructions for reservation and payment for the meal package the hotel has provided. Only after payment your booking is complete.

  • How many days in advance shall I make my booking?
    We always advise making your booking as far in advance as possible especially if you choose to go to another country or continent. If you have chosen a favorite hotel check the availability dates provided by the hotel. Book promptly to not lose out on the hotels quota of rooms for Coupon Holders.

  • Can I book more than one room at the time?
    You can, if you have additional Coupons registered in your Migoda account. As a reminder the Coupon guarantees 2 persons in a room for one night in one of our partner hotels.

  • Can I book a hotel any time of the year?
    This depends purely on the hotels quota available for Coupon guests.
    During high season and particular holidays like Christmas, New Year, Easter and Sugar Feast as well as trade-shows and other social events the hotel might not be able to provide space for Coupon Holders.

  • I have more than one Coupon. Do I have to use them for single bookings or can I use them for multiple bookings?
    You can choose how to use your Coupon in any way - meaning if you have several Coupons you can use each one for a night in a different hotel. Or you can decide also to use for example 3 nights (3 Coupons) in the same hotel.
    You can also continue collecting your Coupons and then spend them on a complete vacation - let’s say for example 7 days in a hotel of your choice - just make sure the hotel has availability for these dates you want to go and that you have the same number of Coupons according to the days you want to spend.

  • How do I receive a confirmation of my booking?
    After following the instructions for booking your preferred hotel, you will be asked to pay for the meal package. Once the payment is confirmed, the booking confirmation will be automatically sent to your specified email address, including the hotel's information.

  • Can I make a hotel booking by phone?
    Unfortunately, at this point we can not offer you a phone service for booking, but you can easily do the booking via our secure Website 24 hours a day.

  • Can I change my booking?
    Life is often about unforeseen moments and for whatever reason that you might want to change a booking we will accommodate to your needs. In this case please write us an email under [email protected] to explain your changes.
    If you want to cancel your booking please view the cancellation policies.

  • What do I do if the hotel has problems locating my booking?
    Please always take your Migoda booking confirmation with you. On it you will find the Hotel Manager’s name and contact info including the booking reference codes.

  • If I cancel my booking, can I use my Coupons a second time?
    We always advise cancelling your booking as far in advance as possible. Please read the cancellation policy carefully to understand the possible involved cancellation costs. If you cancel your trip in time (at least 5 days prior to your hotel arrival -12.00 o'clock noon time), you will receive your coupons back in your account (Wallet).

  • How can I be reimbursed my Coupon(s) after cancelling the booking?
    After you having contacted our customer service with your booking reference code at [email protected] our team will sort the cancellation on your behalf if submitted to us in time (at least 5 days prior to hotel arrival - 12.00 noon time). Your used coupons will then be credited back to you and you will find them in your account (Wallet).

  • I am having trouble booking online. What do I do?
    Our booking system is easy to use and 24 hours online. Follow the instructions and try again. If the problem is a technical one and it remains please send us a message under [email protected].

  • How can I make changes to my booking online?
    Please understand that our system at this point does not yet allow for online changes. For this reason, you will therefore have to start the reservation process again with the hotel with your new data.

  • What is the cancellation policy?
    Cancellations must be immediately submitted to Migoda. Please send an email to [email protected].
    The email should arrive at least 5 days before the hotel stay - 12.00 noon time. After this time our "Non-refundable" cancellation period will start and your booking cannot be changed or cancelled. We will then have to charge you the full amount of the purchased meal package for the nights booked and for the persons travelling.
    If we receive your cancellation in good time, i.e. at least 5 days prior to the booked hotel stay -12.00 noon time - then we will refund you the full amount for the purchased meal package minus a 2% refund fee. Our payment processor Stripe will then arrange for the amount to be returned to you. In this case, you will also receive your coupons back into your Migoda account (wallet).
    Should your cancellation be late - actually too late and reach us in the "non-refundable" cancellation period (last 5 days prior to Hotel arrival 12.00 noon time) - your Coupons for this booking applied will become invalid.
    We advise in any case the conclusion of a travel insurance to claim the reimbursement of costs.

  • How can I cancel a hotel reservation online?
    In any case, please send us a message to [email protected] so that we can process the cancellation. Please read the cancellation rules that we have covered under the question "What is the cancellation policy?".

  • How can I be reimbursed my Coupons after canceling the booking?
    We will gladly reimburse your Coupons if you cancelled the booking early enough (at least 5 days prior to hotel stay) and you still fall under the free cancellation duration period. You will have to make your cancellation claim with our cancellation department under [email protected]. They will then manage your case and decide if you are eligible for a full Coupon reimbursement. In a case of no-show in the hotel we can not reimburse the payment for the meal package nor the Coupons used.

  • What if my booking is cancelled by the hotel?
    Due to reasons of Force Majeure (weather conditions such as hurricanes, floods etc as well as political conflict, epidemics, pandemics and alike) we reserve the right to cancel your booking for the above reasons and without any compensation from Migoda being owed. However In such a case Migoda will make all reasonable efforts to notify you and try to accomodate a similar experience in an adequate alternative hotel.
    In any case, travel insurance must be taken out so that you can get your costs back if you are unable to travel due to force majeure or a pandemic!
  • How does the payment work?
    After the Hotel has accepted your reservation request for your desired travel dates - you will then receive an e-mail from us - to proceed to the payment section. You have 48 hours to make the payment for the meal package price that the hotel requests in return for giving you the free accommodation. You will be guided to our payment processor Stripe for a secure payment from your credit card. Just follow the steps of filling the requested information. Once the payment is done - you will receive an e-mail from us that the payment was secured. You are then all set to go on your trip.

  • What payment methods do you accept?
    Currently we only accept credit and debit cards.

  • Do I receive a receipt after payment?
    Yes, you will receive a payment receipt from us for your meal package purchase and your reservation details.

  • When will I be charged for my hotel booking's meal packages?
    Payment for the meal package requested by the hotel is made through our payment processor Stripe. After you have entered all your payment details in the payment section and clicked on the "Pay" button, your credit card will be charged and the purchase is made. You will receive from us a payment confirmation e-mail with all the hotel information. You can then look forward to your hotel stay.

  • What happens if I forget to cancel my booking in time? Will I receive my money back?
    If you forget to cancel your booking, especially in the last 5 days before arrival (non-refundable cancellation period), we have already charged your credit card for the price of the meal package and your coupons will become invalid. Please always read your Migoda reservation confirmation and check our specific information and cancellation policy that applies to your booking.

  • Is my credit card information secure?
    We take the security and protection of your credit card information very seriously and for this reason work with the world-renowned external payment facilitator Stripe. If you suspect that an unauthorized transaction on your credit or debit card came through us you should contact your card-issuing bank or credit card company immediately to review the transaction. For more information, view the website's Data Privacy policy.
  • I want to bring my pet. Will the hotel allow it?
    Migoda is the specialised partner for hotel accommodation with dogs. All our verified hotels allow you to bring your beloved four-legged friend. Please note that the hotel may charge for your furry friend. Information on charges regarding bringing your pet with you can always be found in the hotel description.

  • What are the requirements when I bring my pet to the Hotel?
    Every dog owner/guest is obliged to have a valid dog liability insurance which includes the stay in the hotel.
    It is also necessary to have your dog dewormed at most three months beforehand.
    Please bring your pet's vaccination card with you on arrival for possible presentation.

  • What happens if my dog causes damage to Hotel property? For example: matresses, cupboards, carpets?
    Every four-legged friend can have a mishap. If your dog causes damage to the hotel property (e.g. mattresses, carpets, cupboards), the hotel may be obliged to charge you for the damage caused by your pet.
    Please watch your dog's behavior in the hotel's premises at all times.
  • Why are the hotels engaged in this program?
    Even blockbuster hotels can only boast with an average occupancy rate of 60-70%. For the hotel operators participating in the Migoda program, this means a secure booking and the ability to convince Coupon guests of the quality and service of their house. A perfect form of self-promotion for future follow-up bookings.

  • How are Coupon Holders treated in the hotel?
    The customers are treated just like any normal paying guest, maybe even a little better, because the hotel wants the Coupon Customer to either recommend the hotel to others or for them to come back as a normal paying guest in the future.

  • What if there is something I don’t like about the hotel?
    At Migoda we choose our partners with a lot of care in regards to quality and service performance. There is of course always the unforeseen or unexpected event that something might not be to your full satisfaction. In this case we recommend you voicing your complaint directly to the hotel. If you however feel that this hotel has very much lessened your experience we would like to hear your complains. Please then write a message to us at [email protected] and we will examine your case.

  • How can I make a special request (food, smoking- non-smoking room, children's cots, connecting rooms)?
    On the hotel search site you will find on the left side there is a column where you can filter your search criteria by clicking on the checkbox for your desired needs for your hotel stay. If you won’t find your search needs met, please see below the hotel description what the hotel offers in terms of facilities and amenities.

  • I want to bring a pet. Will the hotel allow it?
    This depends truly on the hotel. Some hotels do, some don’t. Under Property Facilities view if the checkbox for the “pets allowed” is activated - if so the Hotel is welcoming your beloved pet. Please note that the Hotel may charge you for your pet.
  • What documents do I need to bring to the hotel?
    Please make sure you have all your travel documents with you (some form of identification, i.e. passport, identity card, VISA).
    Also ensure you have your Migoda booking confirmation with you to show at the hotel reception.

  • Do I need to bring my Coupon codes to the hotel?
    When arriving to the hotel, you need to only show your Migoda hotel booking confirmation that was sent to you. No need for Coupon codes.

  • Do I need travel insurance?
    We advise in any case the conclusion of a travel insurance for possibly unforeseen cancellations.

  • Do you have your Visa requirements and vaccinations checked if traveling outside of your country?
    A valid passport or for Europeans a valid ID for European Citizens (at least 6 months valid after the end of your stay) is required for all bookings and purchases. You are entirely responsible for your specific passport, visa and other immigration requirements. You should confirm these with the relevant embassies and/or consulates prior to travelling. Depending on your booking and purchase there may be compulsory health services applicable to your trip. Make sure that you have your vaccinations taken care of and your vaccination documents with you. Should you be denied entry because of default of any of the above we do not accept any responsibility.
    All this also applies to your dog! Therefore, when travelling abroad, inform yourself accordingly about the legal regulations that apply to your four-legged friend. You may find information at the following Internet address:     https://europa.eu/youreurope/citizens/travel/carry/animal-plant/index_en.htm